VibeClub — programme rules & terms

VibeClub is the rewards programme of Soulskart. By joining, you agree to these terms. Joining. Membership is free and open to our customers. One account per person. Your account is identified by your email address and mobile number. Earning VibeCoins. You earn VibeCoins on eligible purchases and activities. The current earning rates, tiers and any limits are shown on this page and may change from time to time. VibeCoins from an order may stay on hold until the order is paid, delivered or past its return period. Refunds and cancellations. If an order is cancelled, returned or refunded, the VibeCoins earned from it are taken back. If they have already been spent, your balance may be reduced accordingly. Spending VibeCoins. You can exchange VibeCoins for the rewards shown in your account. Reward codes are for single use, cannot be exchanged for cash, and unused codes return to your balance when they expire. Expiry. VibeCoins may expire as described on this page. Your account shows when any of your VibeCoins are due to expire, and we will remind you by email before they do unless you have switched these emails off. Tiers and perks. Your tier depends on your activity over the period shown on this page. Tiers and their perks can change, and a tier can be lost if you no longer qualify. Fair use. We may pause or close accounts, and cancel VibeCoins or rewards, where we find abuse, fraud, duplicate accounts or self-referrals. Changes. We may change or end the programme. If we make a significant change we will tell you by email or on this page. VibeCoins have no cash value and cannot be transferred or sold. Questions? Contact us at support@soulskart.com.

This explains how Soulskart uses your personal information to run VibeClub. Soulskart decides how your information is used for the programme (under India's Digital Personal Data Protection Act, 2023, we are the Data Fiduciary). What we keep. Your name, email address and mobile number, your orders with us, the VibeCoins you earn and spend, your tier, the people you refer, your birthday if you choose to share it, and a record of what you agreed to and when (for example, whether you want marketing messages). Why we keep it. To run your rewards account: working out what you earn, showing your balance and history, issuing rewards, preventing fraud, and sending you messages about your account — sign-in links, and updates about VibeCoins you earn, VibeCoins becoming available to spend, store credit added to your account, VibeCoins about to expire, changes to your tier and rewards for your referrals, which you can switch off on the Account screen of your rewards account (the profile icon at the top of the rewards page). Marketing. We only send you marketing messages about the programme if you agree to them. You can change your mind at any time on the Account screen of your rewards account (the profile icon at the top of the rewards page). Who we share it with. We use StickyTier, a service of Lazy Objects Firm in India, to operate the programme. StickyTier processes your information only on our behalf and on our instructions, as our processor, and stores it in India. To deliver our emails to you, your email address and the message are passed to Resend, an email delivery service — Japan (AWS Tokyo region); Resend, Inc. is based in the United States. Our online store platform applies your rewards at checkout. We do not sell your information. Your rights. You can: - get a summary of the personal information we hold about you and what we do with it — you can also download a copy yourself at any time from the Account screen of your rewards account (the profile icon at the top of the rewards page); - ask us to correct, complete or update it; - ask us to erase it; - withdraw your consent to marketing, as easily as you gave it; - nominate another person to use these rights for you if you die or become unable to. To use any of these, write to support@soulskart.com. You can also ask us to pause your membership. Complaints. If you have a complaint about how we handle your information, write to support@soulskart.com. We will respond as soon as we can, and within 90 days at most. If you are not satisfied with our answer, you can complain to the Data Protection Board of India. How long we keep it. For as long as you are a member. If you ask us to delete your information we remove the details that identify you; we keep non-identifying transaction records where we need them for our accounts. Contact. For any question about your information, write to support@soulskart.com.